APSRTC Logistics is the parcel and cargo service operated by the Andhra Pradesh State Road Transport Corporation (APSRTC). It provides parcel, courier, bulk cargo and door-delivery services across Andhra Pradesh and selected interstate locations.
Customers can book parcels through APSRTC logistics counters and authorised agents, track shipments online and use additional services such as door delivery, insurance and proof of delivery (POD). APSRTC also provides logistics services in Hyderabad, Bengaluru and Chennai.
Quick Information
| Particular | Details |
| Service | APSRTC Logistics |
| Parent Organisation | Andhra Pradesh State Road Transport Corporation |
| Major Services | Parcel, Courier, Bulk Cargo, Door Delivery & Logistics |
| Tracking | Available |
| Door Delivery | Available at selected locations |
| Insurance | Available |
| Booking Counters | Available across AP and interstate locations |
| Interstate Locations | Hyderabad, Bengaluru & Chennai |
| Logistics Complaint Number | 0866-2570006 |
| logistics@apsrtc.ap.gov.in | |
| Tracking Portal | cargo.apsrtconline.in/track |
APSRTC states that its logistics operations serve customers across Andhra Pradesh and at three interstate locations—Hyderabad, Bengaluru and Chennai.
APSRTC Logistics Services
APSRTC Logistics offers several services for transporting parcels, couriers and other goods.
Major services include:
- General parcel service
- Courier service
- Perishable and vegetable transportation
- Bulk cargo transportation
- Door delivery
- Door pickup
- Paid and To-Pay services
- Proof of Delivery (POD)
- Logistics insurance
- Leasing of dickey space
APSRTC also provides logistics services through booking counters and authorised parcel booking agents.
APSRTC Logistics Tracking
Customers can check their shipment through the official APSRTC Logistics tracking portal.
Official APSRTC Logistics Tracking: https://cargo.apsrtconline.in/track
Enter the required shipment details on the tracking page to check the latest available movement information. APSRTC’s official logistics contact document specifically provides this tracking link.
If tracking information is not appearing, check the booking/consignment details and contact the APSRTC Logistics complaint cell.
APSRTC Logistics Tracking Number
The tracking or consignment reference provided at the time of booking is used to identify the parcel and check its status online.
To track a parcel:
- Keep your booking or consignment reference ready.
- Open the official APSRTC Logistics tracking page.
- Enter the required details.
- Submit the information to view the shipment status.
APSRTC does not appear to publish a universal fixed digit length for its logistics tracking/consignment numbers. Therefore, it is better to use the exact number printed on the booking receipt or consignment document rather than assuming a particular number of digits.
If you lose the number, check your receipt, booking document, SMS or other shipment records. You can also contact the logistics complaint cell with available booking details.
APSRTC Logistics Charges
Unlike many logistics companies that only provide quotations, APSRTC publishes official tariff tables for several logistics services.
For general parcels, charges are based on distance, weight and category, with separate slabs for different distances and weights. The published tariff starts at ₹50 for consignments up to 10 kg within the 0–75 km slab. For example, the published rate for 0–10 kg is ₹50 for 0–75 km and ₹60 for 76–200 km. Insurance and GST are added to the applicable parcel tariff.
APSRTC Courier Charges
| Distance | Up to 250 g | 251–500 g | 501 g–1 kg |
| Within AP | ₹50 | ₹75 | ₹100 |
| Interstate | ₹75 | ₹100 | ₹125 |
The courier tariff includes GST. APSRTC states that insurance is not provided for couriers under this tariff.
APSRTC Parcel Charges
General parcel charges vary considerably according to weight and distance. The official tariff covers consignments up to and above 100 kg, with the applicable rate determined by the relevant distance and weight slab. Insurance and GST are added to the tariff.
Therefore, customers should check the applicable official tariff or confirm the final bill at the booking counter before sending the parcel.
APSRTC Door Delivery Charges
APSRTC offers door delivery as an add-on service at selected locations for parcels and couriers weighing up to 50 kg, within a specified serving radius.
The published rates including GST are:
| Weight | Up to 5 km | Above 5 to 10 km |
| Up to 1 kg | ₹17.70 | ₹21.24 |
| Above 1–10 kg | ₹35.40 | ₹42.48 |
| Above 10–25 kg | ₹47.20 | ₹61.36 |
| Above 25–50 kg | ₹59.00 | ₹76.70 |
The same published rates apply to door pickup, where the service is available.
APSRTC Logistics Insurance
APSRTC provides an insurance facility for parcels and couriers based on the declared value of the shipment.
| Declared Shipment Value | Insurance Charge |
| ₹0–5,000 | ₹5 |
| ₹5,001–10,000 | ₹10 |
| ₹10,001–25,000 | ₹25 |
| ₹25,001–50,000 | ₹50 |
| ₹50,001–1,00,000 | ₹100 |
The published insurance facility covers a maximum declared shipment value of ₹1 lakh, subject to the applicable conditions and proof of value.
APSRTC Logistics Contact Number
The central APSRTC Logistics complaint number is 0866-2570006.
| Contact | Details |
| Logistics Complaint Cell | 0866-2570006 |
| logistics@apsrtc.ap.gov.in | |
| 7993355619 | |
| Tracking | cargo.apsrtconline.in/track |
APSRTC also publishes district-wise and interstate logistics contact numbers for specific locations.
APSRTC Logistics Booking Counters
APSRTC Logistics operates booking counters across Andhra Pradesh along with authorised parcel booking agents. Its official information states that logistics services are available through 87 booking counters and hundreds of agent counters, with interstate locations including Hyderabad, Bengaluru and Chennai.
Customers can check the relevant APSRTC Logistics counter and contact information before visiting, particularly when they require a specific service such as door delivery or bulk cargo.
APSRTC Logistics for Bulk Cargo
APSRTC also handles bulk cargo through its logistics operations. Its published information mentions DGT services and container goods vehicles with capacity of up to 10 tonnes for logistics and bulk-load transportation.
Bulk cargo rates are separate from the standard parcel and courier tariff and should be checked according to the applicable DGT or cargo rate.
FAQs
How can I track an APSRTC Logistics parcel?
Use the official APSRTC Logistics tracking portal and enter the required shipment details: APSRTC Logistics Tracking
What is the APSRTC Logistics complaint number?
The central APSRTC Logistics complaint number is 0866-2570006.
What are APSRTC courier charges?
For couriers up to 1 kg, the published tariff is ₹50, ₹75 and ₹100 for up to 250 g, 251–500 g and 501 g–1 kg respectively within Andhra Pradesh. Interstate rates are ₹75, ₹100 and ₹125.
Does APSRTC provide door delivery?
Yes. Door delivery is available at selected locations for parcels and couriers up to 50 kg, subject to the applicable service area.
Does APSRTC provide parcel insurance?
Yes. APSRTC provides an insurance facility for eligible parcels and couriers based on the declared shipment value, with the published maximum value of ₹1 lakh.
Does APSRTC Logistics operate outside Andhra Pradesh?
Yes. APSRTC’s logistics service is available at interstate locations including Hyderabad, Bengaluru and Chennai.
Final Thoughts
APSRTC Logistics provides parcel, courier, cargo and related logistics services through APSRTC’s transportation network. Its major advantages for customers include published parcel and courier tariffs, online shipment tracking, door-delivery options and insurance facilities.
For parcel tracking, customers can use the official APSRTC Logistics tracking portal, while shipment-related complaints can be directed to 0866-2570006. Since rates differ according to weight, distance and service type, checking the applicable official tariff before booking is the best way to understand the final cost.
