iThink Logistics is an Indian e-commerce logistics and shipping platform that helps online sellers manage shipments through multiple courier partners from a single system. Businesses can use the platform for shipment booking, courier selection, order tracking, COD management, NDR and RTO handling, returns and international shipping. It is mainly useful for e-commerce, D2C and B2B businesses that need to manage a large number of shipments efficiently.
iThink Logistics Quick Information
| Particular | Details |
| Company | iThink Logistics |
| Industry | E-commerce Logistics and Shipping |
| Major Services | Domestic Shipping, International Shipping, Courier Aggregation, Tracking, NDR and RTO Management |
| Tracking | Available through AWB Number |
| Booking | Online through the iThink Logistics platform |
| International Shipping | Available |
| Customer Support | +91 8655203543 |
| Support Email | support@ithinklogistics.com |
| Sales Email | sales@ithinklogistics.com |
| Corporate Office | Malad East, Mumbai, Maharashtra |
| Office Hours | Monday to Saturday, 10:00 AM to 7:00 PM |
iThink Logistics Services
iThink Logistics provides a technology-based shipping system that allows businesses to manage multiple courier and logistics partners through one platform.
Its major services include:
- Domestic e-commerce shipping
- International shipping
- Courier partner selection
- Shipment booking
- AWB generation
- Shipment tracking
- COD management
- NDR management
- RTO management
- Reverse logistics
- Pincode serviceability checking
- Shipping rate calculation
- Bulk shipment processing
- Warehouse management
- E-commerce integrations
- Customer notifications
- API integration
The platform is designed to simplify shipping operations for online sellers instead of requiring them to separately manage different courier companies.
iThink Logistics Tracking
Tracking is one of the most important features for businesses and customers using iThink Logistics. A shipment can generally be tracked using its Airway Bill Number, or AWB number.
To check the shipment status, keep the AWB number ready and enter it into the official iThink Logistics tracking facility. The tracking information can show the available movement and current status of the shipment.
For businesses handling many orders, shipment tracking through the dashboard can also help monitor multiple shipments at the same time.
iThink Logistics Tracking Number
The main shipment reference used for tracking is the AWB or Airway Bill Number.
Customers may find their AWB number in:
- Shipping confirmation
- Order details
- Shipping label
- Seller dashboard
- Invoice
- SMS
- Other shipping documents
iThink Logistics does not publicly specify one universal fixed number of digits for every AWB or tracking reference. Therefore, customers should not assume that every tracking number has the same length or format.
What If You Lose the Tracking Number?
If the AWB number is lost, first check the original order information, shipping label, email, SMS or seller dashboard.
If it is still unavailable, contact iThink Logistics customer support and provide other available details such as the order ID, customer information, pickup details or shipment information.
iThink Logistics Tracking Status
The tracking status provides information about the current stage of a shipment.
Depending on the shipment and courier partner, customers may see updates related to:
- Shipment created
- Pickup
- In transit
- Arrived at a facility
- Out for delivery
- Delivered
- Delivery attempt
- NDR
- RTO
- Returned shipment
If the tracking information has not changed for a long time, check the AWB number again and allow time for the next logistics update. If there is still no movement, contacting customer support with the shipment details is advisable.
iThink Logistics Charges
iThink Logistics does not have one fixed shipping price applicable to every shipment. The final charge can vary according to the courier partner and shipment details.
Important factors that can affect the shipping cost include:
- Pickup pincode
- Delivery pincode
- Shipment weight
- Package dimensions
- Volumetric weight
- Courier partner
- Shipping zone
- COD requirement
- RTO
- Fuel surcharge
- Additional services
The platform provides rate calculation facilities for businesses. Sellers can also access applicable courier rate charts through their account.
Volumetric Weight
For some shipments, shipping charges may be calculated using volumetric weight instead of only the physical weight.
The commonly used formula mentioned by iThink Logistics is:
Length × Breadth × Height ÷ 5000
The dimensions are measured in centimetres.
Because shipping rates can change according to courier partner, zone and shipment specifications, customers should check the applicable rate before booking rather than relying on a fixed per-kg figure found elsewhere.
iThink Logistics Booking
iThink Logistics is primarily designed for online sellers and businesses rather than a traditional walk-in parcel booking network.
A typical business shipping process involves:
- Creating an account
- Adding business and pickup information
- Connecting or importing orders
- Creating shipments
- Generating the required AWB
- Selecting a suitable courier partner
- Handing over the parcel for pickup
- Tracking the shipment
Businesses with larger order volumes can also use bulk shipment and order-processing features.
COD, NDR and RTO Management
Cash on Delivery is an important requirement for many Indian e-commerce businesses. iThink Logistics provides tools to manage COD shipments and related delivery operations.
The platform also provides NDR management for shipments where a delivery attempt has failed. Businesses can use available NDR tools to communicate with customers and manage delivery reattempts.
RTO management is another important feature because undelivered shipments can increase logistics costs for online sellers. iThink Logistics provides tools and reports to help businesses monitor NDR and RTO performance.
iThink Logistics International Shipping
iThink Logistics also offers international shipping solutions for e-commerce, D2C and B2B businesses.
International shipments can involve additional requirements such as:
- Customs documentation
- Destination-country regulations
- Duties and taxes
- Shipment classification
- International tracking
- Delivery partner coordination
The exact cost and delivery process depend on the destination, package specifications and selected shipping service. Businesses should confirm the applicable quotation and documentation requirements before booking.
iThink Logistics Contact Number
The official contact details currently associated with iThink Logistics include the following:
| Purpose | Contact |
| Customer Support | +91 8655203543 |
| Support Email | support@ithinklogistics.com |
| Sales Email | sales@ithinklogistics.com |
| General Enquiries | info@ithinklogistics.com |
For an existing shipment, it is useful to keep the AWB number or order ID ready before contacting customer support.
iThink Logistics Corporate Office
The listed corporate office of iThink Logistics is located in Malad East, Mumbai, Maharashtra.
The company also has offices or business locations associated with cities including Surat, Gurugram, Jaipur and Bengaluru.
Customers visiting an office should confirm the latest address and working hours before travelling, particularly if the purpose is shipment-related support rather than a business meeting.
Frequently Asked Questions
How can I track iThink Logistics?
You can track an iThink Logistics shipment using the AWB or Airway Bill Number through the company’s official tracking facility.
What is the iThink Logistics tracking number?
The tracking reference is generally the AWB or Airway Bill Number. iThink Logistics does not publicly specify one fixed number of digits applicable to every shipment.
What should I do if I lose my AWB number?
Check your order details, shipping label, invoice, email, SMS or seller dashboard. If you cannot find it, contact customer support with other available shipment details.
How much does iThink Logistics charge?
There is no single fixed charge for all shipments. The price can depend on weight, dimensions, pickup and delivery locations, courier partner, shipping zone, COD, RTO and other applicable charges.
Does iThink Logistics provide international shipping?
Yes. iThink Logistics provides international shipping solutions for businesses, including e-commerce, D2C and B2B sellers.
Does iThink Logistics provide NDR and RTO management?
Yes. The platform provides tools for managing NDR and RTO-related shipment operations, helping businesses monitor failed deliveries and returns.
What is the iThink Logistics customer-care number?
The listed customer-support number is +91 8655203543. Customers can also use the support email for shipment and service-related queries.
Final Thoughts
iThink Logistics is primarily an e-commerce shipping and logistics platform that helps businesses manage multiple courier partners through one system. Its important features include domestic and international shipping, AWB tracking, COD management, NDR and RTO management, reverse logistics, rate calculation and business integrations.
For customers, the AWB number is the most important information for checking shipment status. For businesses, the platform can be useful for managing shipping rates, courier selection, order processing and post-delivery operations. Since charges vary by shipment, the applicable rate should always be confirmed before booking.
